Privacy Policy

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.tyresonline.sa, and/or the future services we might offer, including but not limited to a mobile application, or any external service.

We value the importance of your personal information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

This Privacy Policy sets out the basis on which any personal data, including but not limited to your email address, phone number, address, and any other personal Information about you.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to TyresOnline. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

Consent to Collecting Information

By registering to our website, you give us consent to collect information necessary for serving your interests. Such consent is provided by agreeing to our privacy policy in the registration form, be it via our own website or by agreeing to share it via other means (e.g. Social media logins).

What Information We May Collect from You

• Information that you provide by filling any form on our website, including information provided for registering to our website, and any other related services to the registration (e.g. Logging via a social media account), subscribing to our services (e.g. Mail services), or extra information required for other services.
• Information required for participating in external activities (e.g. Mailing newsletter).
• Information required to provide a user review, testimonial, or any type of feedback to our services.
• Information required for any kind of problem with our website, where you need to report a specific problem affecting your user experience.

Records or logs of communication if you contact us.

General information related to your demography and browsing behavior, with no personal information, to enhance your experience on our website.

Details of any transaction done on our website from your side, to assist with the fulfillment of your orders and services.

Information associated with your computer, smartphone, or any device used to browse our website. This information may include, but not limited to, your IP address, operating system, and your browser, along with information about your general internet usage (e.g. Cookies).

Your contact details from a third party you consented to share your information with, and have them shared with other parties.

Information Usage

Information collected by the aforementioned ways might be used in the following ways:

• To provide you with information regarding our products or services, which we might feel are of interest to you, in case of consenting to be contacted for such communications.
• To provide you with location-based services, for optimizing the offers and advertisements to your location.
• To carry out any service that we are obliged to provide from any other party that you consented to share your information with.
• To provide a personalized service to you.
• To ensure that our content is optimized for your usage (e.g. Enabling mobile view for operating systems running on smartphones).
• To notify you about any changes to our services and policies.

Third-Party Data Sharing

Your information is critical to our business model, and we might share your information only as described below with other businesses that adhere to the Personal Data Protection Law issued by the Royal Decree No. (M/19):

Our business associates: To offer our services, we may engage with other businesses (e.g. Local tyre replacement business, delivery and courier services, marketing companies associated with our brand, payment processing services to process online transactions). Other businesses might be involved in your transaction, who may store your information in a digital wallet system for a better experience.

Promotional Offers and Marketing associates: To provide you with the latest advertisement materials, and inform you about our latest promotions, we may contact you via various channels, including but not limited to emails, web notifications, voice calls, on-site pop-ups, and text messaging applications (e.g. WhatsApp). We might share this information with our marketing partners, only to help them reach the target audience and enable us to comply with our commitments to our advertisers.

Business transfers: In case our website has been acquired by any entity, they have the right to receive your information as a part of the transferred assets.

Protection of our website and others: We share your information when we believe that it’s appropriate, such as compliance with law enforcement investigation for the protection of property, others, and our own services. It might include exchanging information with our companies and organizations (e.g. Cybersecurity firms) for various reasons, including but not limited to fraud protection and credit risk reduction.

Data Retention

We retain the customer data to provide a seamless service, ensure the security and integrity of our systems, comply with legal obligations, and enhance the user’s experience.

Customer data will be retained for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, reporting requirements, or fulfilling the purposes indicated in any section within this privacy policy.

This information may be transferred, processed, or stored by our partners for any services our website requires, or any fulfillment requirements for your service. Payment details may be transferred and stored with our transaction processors, in order to support these services for your own usage.

Data Protection

To protect your data from any unauthorized access, breaches, or leaks, we employ modern security measures to comply with the modern standards and the Personal Data Protection Law in Saudi Arabia. These measures include:

Firewall protection: We utilize firewall technology to create a barrier between our internal network, that contains all data, processed or stored, and external threats, preventing unauthorized access and cyber-attacks.

SSL Encryption: Secure Socket Layer encryption is used to keep data transmitted between our website and customers safe. All sensitive information, such as personal data, is encrypted and remains confidential during online transactions.

Activity Monitoring: Continuous monitoring of website activities is conducted to detect any suspicious activities, helping us in identifying security threats in real time.

Strict Access Control: Strict access control policies for any end-user, be it a representative of our website or the customer, are placed to ensure that only authorized personnel and services have access to the personal data.

We take significant steps to protect your data, but you also play a role in maintaining your data’s security. We advise to never share your login credentials with anyone, and use strong, unique passwords for your accounts.

Your Rights

We are committed to ensuring the privacy and protection of your information. In accordance with the Personal Data Protection Law, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the information we hold about you. It includes information about the purposes of data processing (explained in the “Information Usage” section), personal data concerned, and our partners we disclosed this data to.
• Right to Correction: Upon request, you have the right to correct or update your personal information to ensure the accuracy of it.
• Right to Deletion: You have the right to request the deletion of your information if you find the data is no longer necessary for the purpose of collection, or by withdrawing consent that was given as a reason for processing, or if you object to processing the data with no limiting reasons to continue such an act.

There is much information available to access on our website, during the normal interaction methods, such as:

• Your information, such as name, e-mail, and address via your account page.
• Recent orders from your orders page.
• Payment settings that include credit card information.

Children's Privacy

Users of our website must be at least 18 years old. In case a child registers on the website with a fake date of birth, we are not responsible for any actions taken by the user on our website.

In the event a child registers on the website, their parent/legal guardian has full access to request the deletion or modification of the personal data submitted by the child, as mentioned in the “Your Rights” section.

Use of Cookies

To create a personalized and enhanced experience on our website, we use cookies. Cookies are small text files stored on your device upon visiting any website. They help to keep your preferences in order to provide you with personalized cookies.

The types of cookies we use are:

• Essential Cookies: Cookies necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing your cart and making any transactions.
• Performance Cookies: Cookies used to collect your website experience, such as pages you visit the most. They improve the performance and the usability of the website, where they also report errors.
• Functionality Cookies: Cookies that allow our website to remember your choices, such as username and region, to create a personalized experience.
• Targeting Cookies: Cookies used to deliver advertisements relevant to you and your interests, based on the previous browsing sessions you had on the same browser.

You have the right to decline the usage of cookies, as a pop-up would always appear upon your first visit on our website for agreement; however, it may not provide the seamless experience we provide for those who accept our cookies agreement.

International Data Transfers

As a part of prioritizing the privacy and security of your personal data, including international data transfers, we will not disclose information to any party outside Saudi Arabia under these circumstances:

• If it represents a threat to the security, or harms the reputation of the Kingdom, or conflicts with the interests of the Kingdom.
• If it affects the Kingdom’s relations with any other state.
• If it prevents the detection of a crime, affects the rights of accused entities to a fair trial, or affects the integrity of existing criminal procedures.
• If it compromises the safety of an individual.
• If it results in privacy invasion of any other than the end-user.
• If it conflicts with the interest of a person that fully or partially lacks legal capacity.
• If it violates legally established professional obligations.
• If it involves a violation of an obligation, procedure, or judicial decision.
• If it exposes the identity of a confidential source of information in a manner detrimental to the public interest.

The information involved in any international transfer adheres to the same process as any data stored on our website, where you can also request access to at any time upon request.

Changes to Our Privacy Policy

At TyresOnline.sa, we continually strive to improve our services and processes. As a result, our Privacy Policy may be updated from time to time to reflect these changes. We will post the most current version of this Privacy Policy on our website, and any changes will become effective upon posting on the platform or on the designated "effective date."

While we may send periodic reminders of our notices and policy updates via email, we encourage you to review our Privacy Policy regularly to stay informed about how we protect your personal data.

By continuing to use our website after any changes to the Privacy Policy have been posted, you agree to the revised terms. It is your responsibility to review the Privacy Policy periodically and be aware of any updates.